Contact Information
Have questions or need assistance during your stay? We’re here to help!
Property Management
Property Manager: James Brendamour
Email: bmour.management@outlook.com
Phone: +1 (513) 543-8687
Best Times to Reach Us
We aim to respond to all inquiries as quickly as possible. For urgent matters during your stay, please call the phone number above.
What We Can Help With
- Property access issues
- Appliance troubleshooting
- WiFi connectivity problems
- General questions about the property
- Maintenance requests
- Local recommendations
- Check-in and check-out procedures
Emergency Contacts
Medical Emergency
911 - For any medical emergency
Aspen Valley Hospital
- Address: 0401 Castle Creek Rd, Aspen, CO 81611
- Phone: (970) 925-1120
- Emergency: 911
Police (Non-Emergency)
- Aspen Police Department: (970) 920-5400
Fire Department (Non-Emergency)
- Aspen Fire Department: (970) 920-5040
Utilities and Services
Power Outage
- Xcel Energy: 1-800-895-1999
Gas Service
- Black Hills Energy: 1-888-890-5554
Property Issues
WiFi Router Reset
If you need to reset the WiFi router:
- Router location: Living room, right of TV in lower cabinet
- See detailed instructions: WiFi Guide
Electrical Breaker Panel
Location: To the left of the TV in the living room, behind the picture frame
Note: Only use for specific situations mentioned in this guide (such as resetting the washing machine)
Local Services
Grocery Delivery
- Instacart
- Whole Foods Delivery
Taxi and Ride Services
- Uber
- Lyft
- Local taxi services
Feedback
We value your feedback! If you have suggestions for improving your stay or this guide, please let us know at:
Email: bmour.management@outlook.com
Office Hours
While we monitor messages regularly, please note:
- Email responses typically within 24 hours
- Phone calls answered during business hours Mountain Time
- Emergency line available 24/7
Before You Contact Us
Many common questions are answered in our documentation:
- Quick Guide - Essential information
- WiFi Setup - Internet connectivity
- Appliance Guides - Kitchen equipment
- Climate Control - Heating and cooling
Check-In and Check-Out
Check-In Time
Standard check-in time is 4:00 PM
Check-Out Time
Standard check-out time is 11:00 AM
Special arrangements may be possible - please contact us in advance.
Mail and Packages
If you need to receive packages during your stay, please contact us for specific instructions and the proper delivery address.
We’re committed to making your stay at Mountmour exceptional. Don’t hesitate to reach out with any questions or concerns!